Frequently Asked Questions
How long does shipping take?
Austria: 3-5 business days
Germany: 7-12 business days
France, Italy, Netherlands and Spain: 12-17 business days
Please note that these are estimates and delivery may take longer in exceptional circumstances!
Is shipping free?
Shipping is free in Austria. To keep it fair for other countries, we deduct the value of Austrian shipping for all orders over €99!
Germany under €99 order value: €4.95
Germany over €99 order value: free
France, Italy, Netherlands, and Spain under €99 order value: €10.95
France, Italy, Netherlands, and Spain over €99 order value: €5.92
How does the return process work?
A return form is included with every order. If the goods do not fit, simply return them with the completed return form in the package.
If the return form should be lost, you can find it on our website under the heading: Right of Withdrawal & Withdrawal Form
How can I track my order?
We ship all our packages via Austrian Post.
Once your order has been shipped, you will receive an email with the tracking number.
Which countries do you ship to?
We ship to:
Austria, Germany, France, Italy, Netherlands, Spain, Belgium, Czech Republic, Denmark, Finland, Ireland, Poland, Portugal, Sweden, Bulgaria, Estonia, Greece, Croatia, Latvia, Lithuania, Luxembourg, Romania, Slovakia, Hungary, Cyprus
