ESSENTIALS
5% OFF YOUR FIRST ORDER
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FREQUENTLY ASKED QUESTIONS
How long does shipping take?
Austria: 3-5 business days
Germany: 7-12 business days
France, Italy, Netherlands and Spain: 12-17 business days
Please note that these are estimated delivery times and can be longer in exceptional circumstances!
Is shipping free?
Shipping is free in Austria & Germany. To ensure fairness to other countries, we deduct the shipping value in Austria from all orders over €99!
France, Italy, Netherlands, and Spain for orders under €99: €10.95
France, Italy, Netherlands, and Spain for orders over €99: €5.92
How does the return process work?
A return form is included with every order. If the goods do not fit, simply return them with the completed return form in the package.
Should the return form be lost, you can find it on our website under: Right of withdrawal & return form
How can I track my order?
We ship all our packages via Austrian Post.
Once your order has been dispatched, you will receive an email with the tracking number.
Which countries do you ship to?
We ship to:
Austria, Germany, France, Italy, Netherlands, Spain, Belgium, Czech Republic, Denmark, Finland, Ireland, Poland, Portugal, Sweden, Bulgaria, Estonia, Greece, Croatia, Latvia, Lithuania, Luxembourg, Romania, Slovakia, Hungary, Cyprus
